Frequent Questions
Listed below are some frequently asked questions associated with our service:
General Service Questions:How much does it cost?
Is there a minimum order?
What are the shipping costs?
How long does it take to receive my order?
Is there a money-back guarantee?
What type of packaging is used to ship my photos?
How do I order prints?
When will I receive my photos?
How do I contact Winkflash with questions about my order?
Will you keep my postal and e-mail address confidential?
Do you ship internationally / outside of the U.S.?
Can I have notes printed on the back of my photos?
I have a Camera Cell Phone, can I send my images to Winkflash?
Are there any secret sales or discounts you can tell me about?
Photo Quality Questions What technology does Winkflash use to make my photos?
What type of paper is used?
Do you offer Glossy and/or Matte finish prints?
How long will my photos last?
What type of paper / chemicals / printer does winkflash use to make prints?
Will my photos be cropped? If so, can I adjust the cropping?
Can I have notes printed on the back of my photos?
Can I add white borders to my photos?
What size are the wallet-sized photos made to?
Digital Image Questions What resolution should my photos be at?
What color profile is used to make my photos?
Can I use scanned images?
What file format should the images be in?
Can I print black & White images?
What quality setting should my digital camera be set to?
Can I have notes printed on the back of my photos?
Can I add white borders to my photos?
Online Web Album Questions How much does it cost to use the Online Web Album?
Are there any space limits to the online web albums?
How long will my photos remain in my web albums?
Do I need any software to use the Web Albums?
Is the Web Album PC and MAC compatible?
Greeting / Post Card Questions How thick is the paper used on the Greeting Cards and Postcards?
What type of process is used to make the greeting cards and Postcards?
Do the cards come with envelopes?
Can I put my logo on the back of the cards?
General Service Questions
How much does it cost? back to top
Our prices start as low as 8¢ for a single 4X6 print. There is no minimum order for digital prints. Whether your order 1 or 1,000 prints, you will benefit from the same low price. For more information on our pricing structure, click here
Is there a minimum order? back to top
No, there is NO MINIMUM ORDER. You can order 1 print or 1,000 prints, and your cost per print will remain the same. We do not make you bulk buy pre-paid photos to enjoy our low prices.
What are the shipping costs? back to top
Click here to see our low shipping rates.
How long does it take to receive my order? back to top
Depending on your order size, we use both First Class and Priority US Mail to ship your photos. Once processed and shipped, photos are typically received in about 3-5 business days (USA Orders only). Photo print orders are typically printed and shipped within 24 to 48 hours of being placed. Specialty item orders are typically printed and shipped within 4 to 5 days of being placed. We strive to get orders out as quickly as possible and you may experience a shorter processing and shipping time. However, these processing times are typical and not guaranteed, as they tend to fluctuate during holidays, promotions, and/or postal service delays.
Is there a money-back guarantee? back to top
Yes. We are confident that you will be satisfied with your order. For more information about our guarantee and return policy, please click here
What type of packaging is used to ship my photos? back to top
We have taken extra care to ensure that your photos get to you safely and undamaged. We use thicker envelopes and packaging so that your photos will look their best when you receive them.
How do I order prints? back to top
To order prints, we offer three options:
When will I receive my photos? back to top
Photo print orders are typically printed and shipped within 24 to 48 hours of being placed. Specialty item orders are typically printed and shipped within 4 to 5 days of being placed. We strive to get orders out as quickly as possible and you may experience a shorter processing and shipping time. However, these processing times are typical and not guaranteed, as they tend to fluctuate during holidays, promotions, and/or postal service delays.
How do I contact Winkflash with questions about my order? back to top
You can contact Winkflash by email at service@winkflash.com
Will you keep my postal and e-mail address confidential? back to top
Yes. We have a very strict Privacy Policy, we will not share your information with outside parties. For more information about our privacy policy, click here.
Do you ship internationally / outside of the U.S.? back to top
Due to the increased level of security we have had trouble consistently getting shipments to our customers internationally. For this reason, Winkflash no longer ships to addresses that are outside of the United States.
The only exception to this are orders that are being shipped to APO (Army Post Office) addresses.
Can I have notes printed on the back of my photos? back to top
Yes. Using our online photo album, you can specify the text that you want to have printed on the back of each of your photos.
Can I add white borders to my photos? back to top
Yes. We offer the option of adding white borders to your photos at no extra charge.
I have a Camera Cell Phone, can I send my images to Winkflash? back to top
Yes. When you sign up, you will have to tell us your Cell Phone's email address. Then all you have to do is email those pictures to Save@winkflash.com and we will add the pictures directly to your account.
Are there any secret sales or discounts you can tell me about? back to top
Yes, there sure are! The best way to find out about the best deals is to sign up for our email list, be our fan on Facebook, and follow us on Twitter.
Like us on Facebook | Follow us on Twitter
Photo Quality Questions
What technology does Winkflash use to make my photos? back to top
Winkflash uses state-of-the-art Fuji Frontier digital printers designed for professional photofinishers. The exposed photographic paper is chemically processed in the same way as in traditional photo labs, meaning you get the same high quality prints for your digital images as you would from a film camera.
What type of paper is used? back to top
Winkflash uses both glossy and matte Fujicolor Crystal Archive photographic paper from Fuji.
Do you offer Glossy and/or Matte finish prints? back to top
Yes. We offer both Glossy and Matte Finish Prints. Please note that this choice is only available through the use of our Online Web Albums.
How long will my photos last? back to top
Winkflash prints will last several decades before any noticeable fading occurs. Unlike ink-jet printing, our process is similar to how traditional film is processed, meaning your digital images are transferred to actual photographic paper and will last a very long time.
What type of paper / chemicals / lab does winkflash use to make prints? back to top
Our photo labs use FUJI Paper and Chemicals. We use high quality FUJI Crystal Archive Paper and Chemicals to produce colors that are more true-to-life.
Will my photos be cropped? If so, can I adjust the cropping? back to top
Depending on the size of the images you send us, sometimes it may be necessary for cropping to occur to your images. However, we do offer options for you to adjust the cropping or eliminate it altogether.
Using our free software, when you go to place your order be sure to click on the "Options" button. Using this button, you can move the crop lines to a desirable position. Alternatively, by choosing the "Inset" option you can fit the image to the photo which will result in white borders on the edges of your photo, thus eliminating the need for cropping.
We also offer "Digital Photo Sizes" which more exactly match the size image that digital cameras make, meaning there will be less or no cropping applied to your images. These digital photo sizes are usually smaller than that of typical photos.
What size are the wallet-sized photos made to? back to top
Our wallet-sized pictures are made 4 to a sheet. Each Wallet photo is 2.25" x 3". Each sheet of 4 wallets is only 39¢ each.
Digital Image Questions
What resolution should my photos be at? back to top
If you use a good quality digital camera or scanner at a high resolution and with minimal compression, you will be very happy with the results. The term "Resolution" relates to the number of pixels. In order to produce a satisfactory photographic print, your Digital Photo should have a resolution of at least 400 x 600 in its original size for a satisfactory 4" x 6" photo.
What color profile is used to make my photos? back to top
Our system assumes that all image files are based on the industry standard sRGB color space. The sRGB color space is the default color setting for most digital cameras and software. If your images are not in sRGB, we recommend saving them as sRGB before submitting them to Winkflash.
Can I use scanned images? back to top
Yes, but avoid too high a resolution as the resultant large file will take a long time to transmit using a modem and will occupy a lot of hard disk space on your PC. A good habit is to try to use a file with a resolution between 600 x 800 and 768 x 1024. This is a reasonable compromise between quality, disk space and modem transmission time.
What file format should the images be in? back to top
You can save your images in any of the following formats: JPG, TIF, BMP, PNG, or GIF (Please note that GIF files are not reccomended for photographic images)
Can I print black & White images? back to top
Yes, you may print black-and-white images.
What quality setting should my digital camera be set to? back to top
You want to have your camera set on the highest resolution possible. This will ensure the best results when we develop your digital images.
Online Web Album Questions
How much does it cost to use the Online Web Album? back to top
It's FREE. You can use the online web album to store your prints for free. There is no obligation to purchase prints. Sign Up Today for your free account.
Are there any space limits to the online web albums? back to top
There are no limits, so upload as many images as you like.
How long will my photos remain in my web albums? back to top
Forever, or until you delete them from your albums. We do not have any limits on the amount of time you can keep your photos online.
Do I need any software to use the Web Albums? back to top
No. All the software you need (a web browser) should already be installed on your computer.
Is the Online Web Album PC and MAC Compatible? back to top
Yes. You can use our Online Web Album to order prints with either a PC or a MAC.
Photo Manager Questions
What do I need the software for? back to top
The free software is used to easily order prints. You can also use the software to edit your pictures, remove red-eye, adjust cropping, and more.
What are the features of the free software? back to top
Using the software you can take advantage of great features such as: Order Prints
Remove Red-Eye
Change Brightness/Contrast
Sharpen your image
Adjust Cropping
Manage Images in folders
And much more.
What are the system requirements of the software? back to top
PC Microsoft Windows 95/98/ME/NT4/2000/XP
12MB RAM (Windows 95/98)
32MB RAM (Windows NT4/2000/XP)
Net connection
256 Color Display or better
Is the software MAC compatible? back to top
No, we do not currently offer a MAC version of our software.
Greeting / Post Card Questions
How thick is the paper used on the Greeting Cards and Postcards? back to top
The weight of the paper we use is 100 lbs Card Stock. We use the same type of paper that is used to make cards found at your local card store.
What type of process is used to make the greeting cards and Postcards? back to top
To create the custom greeting cards and custom postcards, we use a high-quality off-set printing process. We give you the option of selecting a matte or glossy finish.
Do the cards come with envelopes? back to top
Yes. All the cards come with very high quality envelopes made specifically for the card that you order. We took extra steps to ensure that you get the highest quality envelope for your cards.
Can I put my logo on the back of the cards? back to top
Yes. You can add your logo to the back of greeting cards at no extra charge. Set your logo to a 1" x 1" square at 300 DPI, log in to your account, click on the "Account Info" link at the top of the page, and use the "Set Logo" option.
Listed below are some frequently asked questions associated with our service:
General Service Questions:
Photo Quality Questions
Digital Image Questions
Online Web Album Questions
Greeting / Post Card Questions
General Service Questions
How much does it cost? back to top
Our prices start as low as 8¢ for a single 4X6 print. There is no minimum order for digital prints. Whether your order 1 or 1,000 prints, you will benefit from the same low price. For more information on our pricing structure, click here
Is there a minimum order? back to top
No, there is NO MINIMUM ORDER. You can order 1 print or 1,000 prints, and your cost per print will remain the same. We do not make you bulk buy pre-paid photos to enjoy our low prices.
What are the shipping costs? back to top
Click here to see our low shipping rates.
How long does it take to receive my order? back to top
Depending on your order size, we use both First Class and Priority US Mail to ship your photos. Once processed and shipped, photos are typically received in about 3-5 business days (USA Orders only). Photo print orders are typically printed and shipped within 24 to 48 hours of being placed. Specialty item orders are typically printed and shipped within 4 to 5 days of being placed. We strive to get orders out as quickly as possible and you may experience a shorter processing and shipping time. However, these processing times are typical and not guaranteed, as they tend to fluctuate during holidays, promotions, and/or postal service delays.
Is there a money-back guarantee? back to top
Yes. We are confident that you will be satisfied with your order. For more information about our guarantee and return policy, please click here
What type of packaging is used to ship my photos? back to top
We have taken extra care to ensure that your photos get to you safely and undamaged. We use thicker envelopes and packaging so that your photos will look their best when you receive them.
How do I order prints? back to top
To order prints, we offer three options:
- Online Web Album: Store, Share, and order prints through online web albums that you can access from anywhere.
- Upload Tool Software: Our upload tool allows you to purchase prints, adjust cropping, and more.
When will I receive my photos? back to top
Photo print orders are typically printed and shipped within 24 to 48 hours of being placed. Specialty item orders are typically printed and shipped within 4 to 5 days of being placed. We strive to get orders out as quickly as possible and you may experience a shorter processing and shipping time. However, these processing times are typical and not guaranteed, as they tend to fluctuate during holidays, promotions, and/or postal service delays.
How do I contact Winkflash with questions about my order? back to top
You can contact Winkflash by email at service@winkflash.com
Will you keep my postal and e-mail address confidential? back to top
Yes. We have a very strict Privacy Policy, we will not share your information with outside parties. For more information about our privacy policy, click here.
Do you ship internationally / outside of the U.S.? back to top
Due to the increased level of security we have had trouble consistently getting shipments to our customers internationally. For this reason, Winkflash no longer ships to addresses that are outside of the United States.
The only exception to this are orders that are being shipped to APO (Army Post Office) addresses.
Can I have notes printed on the back of my photos? back to top
Yes. Using our online photo album, you can specify the text that you want to have printed on the back of each of your photos.
Can I add white borders to my photos? back to top
Yes. We offer the option of adding white borders to your photos at no extra charge.
I have a Camera Cell Phone, can I send my images to Winkflash? back to top
Yes. When you sign up, you will have to tell us your Cell Phone's email address. Then all you have to do is email those pictures to Save@winkflash.com and we will add the pictures directly to your account.
Are there any secret sales or discounts you can tell me about? back to top
Yes, there sure are! The best way to find out about the best deals is to sign up for our email list, be our fan on Facebook, and follow us on Twitter.
Like us on Facebook | Follow us on Twitter
Photo Quality Questions
What technology does Winkflash use to make my photos? back to top
Winkflash uses state-of-the-art Fuji Frontier digital printers designed for professional photofinishers. The exposed photographic paper is chemically processed in the same way as in traditional photo labs, meaning you get the same high quality prints for your digital images as you would from a film camera.
What type of paper is used? back to top
Winkflash uses both glossy and matte Fujicolor Crystal Archive photographic paper from Fuji.
Do you offer Glossy and/or Matte finish prints? back to top
Yes. We offer both Glossy and Matte Finish Prints. Please note that this choice is only available through the use of our Online Web Albums.
How long will my photos last? back to top
Winkflash prints will last several decades before any noticeable fading occurs. Unlike ink-jet printing, our process is similar to how traditional film is processed, meaning your digital images are transferred to actual photographic paper and will last a very long time.
What type of paper / chemicals / lab does winkflash use to make prints? back to top
Our photo labs use FUJI Paper and Chemicals. We use high quality FUJI Crystal Archive Paper and Chemicals to produce colors that are more true-to-life.
Will my photos be cropped? If so, can I adjust the cropping? back to top
Depending on the size of the images you send us, sometimes it may be necessary for cropping to occur to your images. However, we do offer options for you to adjust the cropping or eliminate it altogether.
Using our free software, when you go to place your order be sure to click on the "Options" button. Using this button, you can move the crop lines to a desirable position. Alternatively, by choosing the "Inset" option you can fit the image to the photo which will result in white borders on the edges of your photo, thus eliminating the need for cropping.
We also offer "Digital Photo Sizes" which more exactly match the size image that digital cameras make, meaning there will be less or no cropping applied to your images. These digital photo sizes are usually smaller than that of typical photos.
What size are the wallet-sized photos made to? back to top
Our wallet-sized pictures are made 4 to a sheet. Each Wallet photo is 2.25" x 3". Each sheet of 4 wallets is only 39¢ each.
Digital Image Questions
What resolution should my photos be at? back to top
If you use a good quality digital camera or scanner at a high resolution and with minimal compression, you will be very happy with the results. The term "Resolution" relates to the number of pixels. In order to produce a satisfactory photographic print, your Digital Photo should have a resolution of at least 400 x 600 in its original size for a satisfactory 4" x 6" photo.
| Image Resolution | Maximum print size |
| 640 x 480 | Absolute minimum resolution for 4x6 (results will vary) |
| 1024 x 768 | Minimum recommended resolution for 4x6 |
| 1152 x 864 | Minimum recommended resolution for 5x7 |
| 1600 x 1200 | Minimum recommended resolution for 8x10 or larger |
What color profile is used to make my photos? back to top
Our system assumes that all image files are based on the industry standard sRGB color space. The sRGB color space is the default color setting for most digital cameras and software. If your images are not in sRGB, we recommend saving them as sRGB before submitting them to Winkflash.
Can I use scanned images? back to top
Yes, but avoid too high a resolution as the resultant large file will take a long time to transmit using a modem and will occupy a lot of hard disk space on your PC. A good habit is to try to use a file with a resolution between 600 x 800 and 768 x 1024. This is a reasonable compromise between quality, disk space and modem transmission time.
What file format should the images be in? back to top
You can save your images in any of the following formats: JPG, TIF, BMP, PNG, or GIF (Please note that GIF files are not reccomended for photographic images)
Can I print black & White images? back to top
Yes, you may print black-and-white images.
What quality setting should my digital camera be set to? back to top
You want to have your camera set on the highest resolution possible. This will ensure the best results when we develop your digital images.
Online Web Album Questions
How much does it cost to use the Online Web Album? back to top
It's FREE. You can use the online web album to store your prints for free. There is no obligation to purchase prints. Sign Up Today for your free account.
Are there any space limits to the online web albums? back to top
There are no limits, so upload as many images as you like.
How long will my photos remain in my web albums? back to top
Forever, or until you delete them from your albums. We do not have any limits on the amount of time you can keep your photos online.
Do I need any software to use the Web Albums? back to top
No. All the software you need (a web browser) should already be installed on your computer.
Is the Online Web Album PC and MAC Compatible? back to top
Yes. You can use our Online Web Album to order prints with either a PC or a MAC.
Photo Manager Questions
What do I need the software for? back to top
The free software is used to easily order prints. You can also use the software to edit your pictures, remove red-eye, adjust cropping, and more.
What are the features of the free software? back to top
Using the software you can take advantage of great features such as:
What are the system requirements of the software? back to top
Is the software MAC compatible? back to top
No, we do not currently offer a MAC version of our software.
Greeting / Post Card Questions
How thick is the paper used on the Greeting Cards and Postcards? back to top
The weight of the paper we use is 100 lbs Card Stock. We use the same type of paper that is used to make cards found at your local card store.
What type of process is used to make the greeting cards and Postcards? back to top
To create the custom greeting cards and custom postcards, we use a high-quality off-set printing process. We give you the option of selecting a matte or glossy finish.
Do the cards come with envelopes? back to top
Yes. All the cards come with very high quality envelopes made specifically for the card that you order. We took extra steps to ensure that you get the highest quality envelope for your cards.
Can I put my logo on the back of the cards? back to top
Yes. You can add your logo to the back of greeting cards at no extra charge. Set your logo to a 1" x 1" square at 300 DPI, log in to your account, click on the "Account Info" link at the top of the page, and use the "Set Logo" option.
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