winkflash digital photo printing
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(800) 443-4436 (Open M-F 9am-6pm EST)service@winkflash.com
Frequent Questions

Listed below are some frequently asked questions associated with our service:

General Service Questions:
  • How much does it cost?
  • Is there a minimum order?
  • What are the shipping costs?
  • How long does it take to receive my order?
  • Is there a money-back guarantee?
  • What type of packaging is used to ship my photos?
  • How do I order prints?
  • When will I receive my photos?
  • How do I contact Winkflash with questions about my order?
  • Will you keep my postal and e-mail address confidential?
  • Do you ship internationally / outside of the U.S.?
  • Can I have notes printed on the back of my photos?
  • I have a Camera Cell Phone, can I send my images to Winkflash?
  • Are there any secret sales or discounts you can tell me about?

    Photo Quality Questions
  • What technology does Winkflash use to make my photos?
  • What type of paper is used?
  • Do you offer Glossy and/or Matte finish prints?
  • How long will my photos last?
  • What type of paper / chemicals / printer does winkflash use to make prints?
  • Will my photos be cropped? If so, can I adjust the cropping?
  • Can I have notes printed on the back of my photos?
  • Can I add white borders to my photos?
  • What size are the wallet-sized photos made to?

    Digital Image Questions
  • What resolution should my photos be at?
  • What color profile is used to make my photos?
  • Can I use scanned images?
  • What file format should the images be in?
  • Can I print black & White images?
  • What quality setting should my digital camera be set to?
  • Can I have notes printed on the back of my photos?
  • Can I add white borders to my photos?

    Online Web Album Questions
  • How much does it cost to use the Online Web Album?
  • Are there any space limits to the online web albums?
  • How long will my photos remain in my web albums?
  • Do I need any software to use the Web Albums?
  • Is the Web Album PC and MAC compatible?

    Greeting / Post Card Questions
  • How thick is the paper used on the Greeting Cards and Postcards?
  • What type of process is used to make the greeting cards and Postcards?
  • Do the cards come with envelopes?
  • Can I put my logo on the back of the cards?




    General Service Questions

    How much does it cost?     back to top
    Our prices start as low as 10¢ for a single 4X6 print. There is no minimum order for digital prints. Whether your order 1 or 1,000 prints, you will benefit from the same low price. For more information on our pricing structure, click here



    Is there a minimum order?     back to top
    No, there is NO MINIMUM ORDER. You can order 1 print or 1,000 prints, and your cost per print will remain the same. We do not make you bulk buy pre-paid photos to enjoy our low prices.



    What are the shipping costs?     back to top
    Click here to see our low shipping rates.



    How long does it take to receive my order?     back to top
    We offer First Class and Priority Mail through USPS, 2nd Day and Overnight (Next Day) delivery through UPS (NOTE: No Saturday delivery through UPS). These shipping options do not account for production times and do not guarantee arrival dates, as they can fluctuate during holidays, promotions, high order volumes, and/or postal service delays. For a full list of our shipping prices and estimated production times click here



    Is there a money-back guarantee?     back to top
    Yes. We are confident that you will be satisfied with your order. For more information about our guarantee and return policy, please click here



    What type of packaging is used to ship my photos?     back to top
    We have taken extra care to ensure that your photos get to you safely and undamaged. We use thicker envelopes and packaging so that your photos will look their best when you receive them.



    How do I order prints?     back to top
    To order prints, we offer three options:
    • Online Web Album: Store, Share, and order prints through online web albums that you can access from anywhere.

    • Upload Tool Software: Our upload tool allows you to purchase prints, adjust cropping, and more.



    When will I receive my photos?     back to top
    We strive to get orders out as quickly as possible and you may experience a shorter processing and shipping time. However, these processing times are typical and not guaranteed, as they tend to fluctuate during holidays, promotions, and/or postal service delays. Click here to see our current estimated production times and shipping options.



    How do I contact Winkflash with questions about my order?     back to top
    You can contact Winkflash by email at service@winkflash.com



    Will you keep my postal and e-mail address confidential?     back to top
    Yes. We have a very strict Privacy Policy, we will not share your information with outside parties. For more information about our privacy policy, click here.



    Do you ship internationally / outside of the U.S.?     back to top
    Due to the increased level of security we have had trouble consistently getting shipments to our customers internationally. For this reason, Winkflash no longer ships to addresses that are outside of the United States.

    The only exception to this are orders that are being shipped to APO (Army Post Office) addresses.



    Can I have notes printed on the back of my photos?     back to top
    Yes. Using our online photo album, you can specify the text that you want to have printed on the back of each of your photos.



    Can I add white borders to my photos?     back to top
    Yes. We offer the option of adding white borders to your photos at no extra charge.



    I have a Camera Cell Phone, can I send my images to Winkflash?     back to top
    Yes. When you sign up, you will have to tell us your Cell Phone's email address. Then all you have to do is email those pictures to Save@winkflash.com and we will add the pictures directly to your account.



    Are there any secret sales or discounts you can tell me about?     back to top
    Yes, there sure are! The best way to find out about the best deals is to sign up for our email list, be our fan on Facebook, and follow us on Twitter.

    Like us on Facebook






    Photo Quality Questions



    What technology does Winkflash use to make my photos?     back to top
    Winkflash uses state-of-the-art Fuji Frontier digital printers designed for professional photofinishers. The exposed photographic paper is chemically processed in the same way as in traditional photo labs, meaning you get the same high quality prints for your digital images as you would from a film camera.



    What type of paper is used?     back to top
    Winkflash uses both glossy and matte Fujicolor Crystal Archive photographic paper from Fuji.



    Do you offer Glossy and/or Matte finish prints?     back to top
    Yes. We offer both Glossy and Matte Finish Prints. Please note that this choice is only available through the use of our Online Web Albums.



    How long will my photos last?     back to top
    Winkflash prints will last several decades before any noticeable fading occurs. Unlike ink-jet printing, our process is similar to how traditional film is processed, meaning your digital images are transferred to actual photographic paper and will last a very long time.



    What type of paper / chemicals / lab does winkflash use to make prints?     back to top
    Our photo labs use FUJI Paper and Chemicals. We use high quality FUJI Crystal Archive Paper and Chemicals to produce colors that are more true-to-life.



    Will my photos be cropped? If so, can I adjust the cropping?     back to top
    Depending on the size of the images you send us, sometimes it may be necessary for cropping to occur to your images. However, we do offer options for you to adjust the cropping or eliminate it altogether.

    If a cropping necessary warning occurs you must adjust the crop from the "Print Options" screen in the cart. Using the "Print Options" screen, you can move your image up, down, left or right to adjust where the image will be cropped. Alternatively, by choosing the "Inset" option you can fit the image to the photo which will result in white borders on the edges of your photo, thus eliminating the need for cropping.

    We also offer "Digital Photo Sizes" which more exactly match the size image that digital cameras make, meaning there will be less or no cropping applied to your images. These digital photo sizes are usually smaller than that of typical photos.



    What size are the wallet-sized photos made to?     back to top
    Our wallet-sized pictures are made 4 to a sheet. Each Wallet photo is 2.5" x 3.5".




    Digital Image Questions



    What resolution should my photos be at?     back to top
    If you use a good quality digital camera or scanner at a high resolution and with minimal compression, you will be very happy with the results. The term "Resolution" relates to the number of pixels. In order to produce a satisfactory photographic print, your Digital Photo should have a resolution of at least 400 x 600 in its original size for a satisfactory 4" x 6" photo.

    Image Resolution Maximum print size
    640 x 480Absolute minimum resolution for 4x6
    (results will vary)
    1024 x 768Minimum recommended resolution for 4x6
    1152 x 864Minimum recommended resolution for 5x7
    1600 x 1200Minimum recommended resolution for 8x10 or larger




    What color profile is used to make my photos?     back to top
    Our system assumes that all image files are based on the industry standard sRGB color space. The sRGB color space is the default color setting for most digital cameras and software. If your images are not in sRGB, we recommend saving them as sRGB before submitting them to Winkflash.


    Can I use scanned images?     back to top
    Yes, but avoid too high a resolution as the resultant large file will take a long time to transmit using a modem and will occupy a lot of hard disk space on your PC. A good habit is to try to use a file with a resolution between 600 x 800 and 768 x 1024. This is a reasonable compromise between quality, disk space and modem transmission time.



    What file format should the images be in?     back to top
    You can save your images in any of the following formats: JPG, TIF, BMP, PNG, or GIF (Please note that GIF files are not reccomended for photographic images)



    Can I print black & White images?     back to top
    Yes, you may print black-and-white images.



    What quality setting should my digital camera be set to?     back to top
    You want to have your camera set on the highest resolution possible. This will ensure the best results when we develop your digital images.




    Online Web Album Questions



    How much does it cost to use the Online Web Album?     back to top
    It's FREE. You can use the online web album to store your prints for free. There is no obligation to purchase prints. Sign Up Today for your free account.



    Are there any space limits to the online web albums?     back to top
    There are no limits, so upload as many images as you like.



    How long will my photos remain in my web albums?     back to top
    Forever, or until you delete them from your albums. We do not have any limits on the amount of time you can keep your photos online.



    Do I need any software to use the Web Albums?     back to top
    No. All the software you need (a web browser) should already be installed on your computer.


    Is the Online Web Album PC and MAC Compatible?     back to top
    Yes. You can use our Online Web Album to order prints with either a PC or a MAC.




    Greeting / Post Card Questions



    How thick is the paper used on the Greeting Cards and Postcards?     back to top
    The weight of the paper we use is 120 lbs Card Stock. We use the same type of paper that is used to make cards found at your local card store.



    What type of process is used to make the greeting cards and Postcards?     back to top
    To create the custom greeting cards and custom postcards, we use a high-quality off-set printing process. We give you the option of selecting a matte or glossy finish.



    Do the cards come with envelopes?     back to top
    All of our photo cards, with the exception of our postcards, will ship with envelopes included.



    Can I put my logo on the back of the cards?     back to top
    Yes. You can add your logo to the back of greeting cards at no extra charge. Set your logo to a 1" x 1" square at 300 DPI, log in to your account, click on the "Account Info" link at the top of the page, and use the "Set Logo" option.


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