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Frequent Questions
Listed below are some frequently asked questions associated with our service:
General Service Questions:
How much does it cost?
Is there a minimum order?
How long does it take to receive my order?
Is there a money-back guarantee?
What type of packaging is used to ship my photos?
How do I order prints?
When will I receive my photos?
How do I contact Winkflash with questions about my order?
Will you keep my postal and e-mail address confidential?
Can I have notes printed on the back of my photos?
Do you ship internationally?
I have a Camera Cell Phone, can I send my images to Winkflash?
Photo Quality Questions
What technology does Winkflash use to make my photos?
What type of paper is used?
Do you offer Glossy and/or Matte finish prints?
How long will my photos last?
What type of paper / chemicals / printer does winkflash use to make prints?
Will my photos be cropped? If so, can I adjust the cropping?
Can I have notes printed on the back of my photos?
Can I add white borders to my photos?
What size are the wallet sized photos made to?
Digital Image Questions
What resolution should my photos be at?
What color profile is used to make my photos?
Can I use scanned images?
What file format should the images be in?
Can I print black & White images?
What quality setting should my digital camera be set to?
Can I have notes printed on the back of my photos?
Can I add white borders to my photos?
Online Web Album Questions
How much does it cost to use the Online Web Album?
Are there any space limits to the online web albums?
How long will my photos remain in my web albums?
Do I need any software to use the Web Albums?
Is the Web Album PC and Mac compatible?
General Service Questions
How much does it cost? back to top
Our prices start as low as 24¢ Canadian for a single 4X6 print. There is no minimum order for prints, whether your order 1 or 1,000 prints, you will benefit from the same low price. For more information on our pricing structure, click here
Is there a minimum order? back to top
No, there is NO MINIMUM ORDER. You can order 1 print or 1,000 prints, and your cost per print will remain the same. We do not make you bulk buy pre-paid photos to enjoy our low prices.
How long does it take to receive my order? back to top
We use Global Priority mail to ship orders, and they are typically received in about 5-7 business days, however during certain holidays, it may take a few days longer to receive your order.
Is there a money-back guarantee? back to top
Yes, we guarantee that you will love your photos. If you are not satisfied with the quality of the photos you received, please send us an email within 30 days of receiving your order to service@winkflash.com with your order number, the original images you sent to us attached, and the reason you were unsatisfied. You may be required to return the photos to us to receive your refund.
What type of packaging is used to ship my photos? back to top
We have taken extra care to ensure that your photos get to you safely and undamaged. We use thicker envelopes and packaging so that your photos will look their best when you receive them.
How do I order prints? back to top
To order prints you must sign up for a free winkflash account. You can then easily order your prints directly through our website.
When will I receive my photos? back to top
We use Global Priority mail to ship orders, and they are typically received in about 5-7 business days, however during certain holidays, it may take a few days longer to receive your order.
How do I contact Winkflash with questions about my order? back to top
You can contact Winkflash by email at service@winkflash.com
Will you keep my postal and e-mail address confidential? back to top
Yes, we have a very strict Privacy Policy, we will not share your information with outside parties. For more information about our privacy policy, click here.
Can I have notes printed on the back of my photos? back to top
Yes. Using our online photo album, you can specify the text that you want to have printed on the back of each of your photos.
Can I add white borders to my photos? back to top
Yes. We offer the option of adding white borders to your photos at no extra charge.
Do you ship internationally? back to top
Yes. You will need to sign up using one of our International sites:
United Kingdom
Europe
Canada\
USA
I have a Camera Cell Phone, can I send my images to Winkflash? back to top
Yes. When you sign up, you will have to tell us your Cell Phone's email address. Then all you have to do is email those pictures to Save@winkflash.com and we will add the pictures directly to your account.
Photo Quality Questions
What technology does Winkflash use to make my photos? back to top
Winkflash uses state-of-the-art Fuji Frontier digital printers designed for professional photofinishers. The exposed photographic paper is chemically processed in the same way as in traditional photo labs, meaning you get the same high quality prints for your digital images as you would from a film camera.
What type of paper is used? back to top
Winkflash uses both glossy and matte Fujicolor Crystal Archive photographic paper from Fuji.
Do you offer Glossy and/or Matte finish prints? back to top
Yes, we offer both Glossy and Matte Finish Prints. Please note that this choice is only available through the use of our Online Web Albums.
How long will my photos last? back to top
Winkflash prints will last several decades before any noticeable fading occurs. Unlike ink-jet printing, our process is similar to how traditional film is processed, meaning your digital images are transferred to actual photographic paper and will last a very long time.
What type of paper / chemicals / lab does winkflash use to make prints? back to top
Our photo labs use FUJI Paper and Chemicals. We use high quality FUJI Crystal Archive Paper and Chemicals to produce colors that are more true to life.
Will my photos be cropped? If so, can I adjust the cropping? back to top
Depending on the size of the images your send us, sometimes it may be necessary for cropping to occur to your images. However, we do offer options for you to adjust the cropping or eliminate it altogether.
Using our free software, when you go to place your order be sure to click on the "Options" button. Using this button, you can move the crop lines to a desirable position. Or, by choosing the "Fit" option you can fit the image to the photo which will result in white borders on the edges of your photo, thus eliminating the need for cropping.
We also offer "Digital Photo Sizes" which more exactly match the size image that digital cameras make, meaning there will be less or no cropping applied to your images. These digital photo sizes are usually smaller than that of typical photos.
What size are the wallet sized photos made to? back to top
Our wallet sized pictures are made 4 to a sheet. Each Wallet photo is 2.5" x 3". Each sheet of 4 wallets is only 39¢ each.
Digital Image Questions
What resolution should my photos be at? back to top
If you use a good quality digital camera or scanner at a high resolution and with minimal compression, you will be very happy with the results. The term "Resolution" relates to the number of pixels. In order to produce a satisfactory photographic print, your Digital Photo should have a resolution of at least 400 x 600 in its original size for a satisfactory 4" x 6" photo.
| Image Resolution |
Maximum print size |
| 640 x 480 | Absolute minimum resolution for 4x6
(results will vary) |
| 1024 x 768 | Minimum recommended resolution for 4x6 |
| 1152 x 864 | Minimum recommended resolution for 5x7 |
| 1600 x 1200 | Minimum recommended resolution for 8x10 or larger |
What color profile is used to make my photos? back to top
Our system assumes that all image files are based on the industry standard sRGB color space. The sRGB color space is the default color setting for most digital cameras and software. If your images are not in sRGB, we recommend saving them as sRGB before submitting them to Winkflash.
Can I use scanned images? back to top
Yes, but avoid too high a resolution as the resultant large file will take a long time to transmit using a modem and will occupy a lot of hard disk space on your PC. A good habit is to try to use a file with a resolution between 600 x 800 and 768 x 1024. This is a reasonable compromise between quality, disk space and modem transmission time.
What file format should the images be in? back to top
You can save your images in any of the following formats: JPG, TIF, BMP, PNG, or GIF (Please note that GIF files are not reccomended for photographic images)
Can I print black & White images? back to top
Yes, you may print black and white images.
What quality setting should my digital camera be set to? back to top
You want to have your camera set on the highest resolution possible. This will ensure the best results when we develop your digital images.
Online Web Album Questions
How much does it cost to use the Online Web Album? back to top
It's FREE. You can use the online web album to store your prints for free. There is no obligation to purchase prints, Sign Up Today for your free account.
Are there any space limits to the online web albums? back to top
There are no limits, upload as many images as you like.
How long will my photos remain in my web albums? back to top
Forever, or until you delete them from your albums. We do not have any limits on the amount of time you can keep your photos online.
Do I need any software to use the Web Albums? back to top
No, all the software you need (a web browser) should already be installed on your computer.
Is the Online Web Album PC and Mac Compatible? back to top
Yes. You can use our Online Web Album to order prints with either a PC or a Mac.
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